Cancellation and Refund Policy
At Cult Street, we strive to provide exceptional customer service and satisfaction with every purchase. Please review our cancellation and refund policy carefully before placing your order.
- Order Cancellation :
- Once an order is placed on our website, it is considered final and cannot be canceled or modified. We begin processing orders immediately to ensure prompt delivery to our customers.
- We encourage you to review your order carefully before completing the checkout process to avoid any inconvenience.
- Refund Policy :
- Cult Street does not offer refunds for any products purchased through our website, except as outlined below:
- Defective or Damaged Products : If you receive a defective or damaged product, please contact us within 3 days of receipt. We will assess the issue and, if deemed defective or damaged, provide a replacement or store credit.
- Size Exchange (Cargo Trousers Only) : We offer a size exchange policy for cargo trousers only. If the size of the cargo trousers you receive does not fit, you may exchange them for a different size, subject to availability. Please refer to our Size Exchange Policy for further details.
- Eligibility for Refunds and Exchanges :
- To be eligible for a refund or size exchange, the product must meet the following criteria:
- Defective or Damaged Products : The defect or damage must be reported to us within 3 days of receipt, and the product must be returned in its original packaging.
- Size Exchange (Cargo Trousers Only) : The cargo trousers must be in unused condition and returned within 3 days of receipt for a size exchange. Customers are responsible for all shipping costs associated with size exchanges.
- How to Initiate a Return or Exchange :
- To request a refund for a defective or damaged product or to initiate a size exchange for cargo trousers, please contact our customer service team at [contact email] within the specified timeframe.
- Our customer service representatives will provide further instructions on returning the product and processing your refund or exchange.
- Exceptions :
- Cult Street reserves the right to refuse refunds or exchanges for products that do not meet the eligibility criteria outlined above or if the request is made outside the specified timeframe.
- We do not accept returns or offer refunds for reasons such as change of mind, dislike of the product, or incorrect size selection (except for cargo trousers as per our Size Exchange Policy).
- Changes to Policy :
- Cult Street reserves the right to update or modify this cancellation and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to our cancellation and refund policy. If you have any questions or concerns, please contact us at support@thecultstreet.com.